open position

IT Support Technician

Rochester, Minnesota, USA

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About Aiforia

Aiforia equips pathologists and scientists in preclinical and clinical labs with powerful deep learning artificial intelligence and cloud-based technology to improve the efficiency, consistency and quality of tissue diagnostics and medical image analysis across a variety of fields from oncology to neuroscience.

Aiforia’s mission is to provide the highest quality solutions for AI-assisted image analysis to enable personalized and democratized care for patients.

Are you ready to assist medical professionals to harness the power of AI?

Role and Responsibilities

We are looking for a customer service minded person to take care of our internal IT support, related to operating systems, hardware and software, supporting our US operations. You will also be the first point of contact for our external customers for issues related to Aiforia cloud.

In this role you will need to be adaptive, a quick learner, reliable and able to follow up cases until completion. You will cooperate with our EU technical teams, but because of the time zone differences you will also have to gather information and make decisions on your own and thus be a self starter.

Further responsibilities include:

  • Assist customers with uploading, converting and preparing images for the Aiforia cloud software
  • Be the hands-on person for setting up network devices and peripherals in our internal premises

Requirements:

  • Customer service minded mentality
  • Previous experience in a similar role is expected
  • A keen interest in IT and how computers and software in general work

What is seen as an advantage: 

  • Experience with some of the following technologies: Azure, AWS, GCP, PowerShell, Bash

Additional information

Unfortunately we are unable to sponsor any visas for this position.

How to apply

Are you the person we are looking for? Send your application and CV to careers@aiforia.com.

We process the applications as we receive them, on a first-come, first-serve basis, and will invite suitable candidates for an interview.

Read Aiforia's privacy policy for job applicants.

Our perks

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Flexible working

We offer flexible working solutions to all of our employees, to work where they work best— whether it is in the office, working remotely, or both!

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Growth opportunities

As an agile and rapidly growing company we offer a dynamic working environment with the opportunity to learn new skills and grow your career.

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Social events

We love to celebrate our people and socialize with regular team events throughout the year; we also throw legendary summer and winter parties! (COVID-19 dependent of course!)

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Health and wellbeing

As a health tech company, we take both physical and mental health seriously, we have a small gym at the office, organize team sporting events in and out of the office and provide comprehensive occupational healthcare.

Find out more about Aiforia

Aiforia’s deep learning AI and image analysis software equips pathologists and scientists with the most powerful cloud-based technology to advance their image analysis tasks and workflows.